FAQ’s – Meat Ala

9 to 9 freshmeats is your personal go-to meat brand. For an optimal experience with 9 to 9 freshmeats, please read through our FAQs.

Is there GST?

All our prices are inclusive of applicable Goods and Service Tax.

I’m unable to apply a coupon code to my order.

Coupon codes are not applicable on discounted products (and exotic meats) unless specified otherwise. However, if your cart also has products that aren’t on discount and qualify for a promotional offer (say minimum order value of Rs 499), you’ll be able to apply the coupon code.

I’m able to apply the coupon code but the discount percentage is not getting applied to my entire cart.

Discount percentages are valid on products which qualify for the offer and will get applied only to the amount corresponding to the sum of these products.

Am I entitled to Free Delivery while promotional offers are running?

Delivery charges are extra (unless specified otherwise). Offers mentioned will be at a product level only.

Will I be able to order more than one of the same item?

Yes, you will be able to order more than one of the same item. Simply change the numerical value in your shopping cart to your desired quantity.

Can I edit my order once it is placed? Can I even cancel it?

Please review your order carefully before submission. In case you would like to rethink your purchase, please do so within the first 10 minutes of placing the order (by sending us an email or calling us). Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment.

Licious takes great care to ensure that the meat delivered to you is extremely fresh by maintaining the correct temperature levels, best in class packaging, and minimizing human touch. Thus, orders once packed cannot be cancelled.

There’s an error that keeps popping up every time I checkout.

An error message at checkout could mean a few things. Make sure your billing information is correct. This includes the card number, expiration date and CVC security code. If your card has expired or has an invalid expiration date, the payment won’t go through and you may receive an error message.

Unfortunately, there is no way for us or our system to override incorrect verification. In case you still need help, please mail us at [email protected] or call us at 1800-4190-786.

I haven’t received my order confirmation email.

Your order confirmation e-mail is sent to the e-mail address linked to your Licious Account immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email client. If you still cannot locate the confirmation, you may log into your 9 to 9 freshmeats count and select ‘Order History’ to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed.

Why are the items in my shopping cart no longer available?

Items will continue to appear in your cart until you’ve removed them or checked out. Make sure you are logged in to your 9 to 9 freshmeats Account. Your name will appear on the upper right side of the screen. If you are not logged in, do so by clicking the ‘SIGN IN’ button. If you are logged into your account and if you have not checked out or removed the items from your bag, the items may have been sold out.

Do I need to register or create an account before making a purchase?

Yes, it’s mandatory. You need to create an Account to make a purchase.

My item arrived damaged or defective. What should I do?

Meat products can only be returned if:
1. It’s delivered after the expiry date.
2. The package has been altered or damaged during transit.
3. The item delivered is not what you had placed an order for.

Do you offer refunds?

Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on 1800-4190-786. The refund will reach you in 15 working days.

Is Licious available across the country?

We currently operate in Bangalore, Hyderabad and NCR.

How do I place my order?

You can place an order from our Mobile App, Website or on our Toll Free Number.

How long does it take to deliver my order?

Express Delivery orders will be delivered within 120 minutes and Scheduled Delivery orders will be delivered according to the time slot selected by you. Please note some localities might not be eligible for Express Delivery.

Can I pre-book an order?

Yes! We accept pre-booked orders provided they are 4 days in advance

How can I track my order?

This convenience will be added to our service offerings soon.

Can I ship to multiple addresses at the same time?

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

I think I may have forgotten my password.

Go to the Password Reminder page and enter the e-mail address used to create your account.

think I may have forgotten which e-mail address I used!

If you can’t remember your e-mail address, then you will need to create a new 9 to 9 freshmeats Account.

I would like to see my previous orders.

You can find your previous order information by logging into your Licious Account. Choose ’Order History’ for a list of all successful orders placed under your account. For any order related questions, you can contact customer care at [email protected] or call us at 1800-4190-786. We’re available 7 days a week, Monday to Sunday from 7:00 AM to 11:00 PM.

What modes of payment do you accept?

We accept online payments through all major credit & debit cards, NEFT, ITZ cash card, Pay TM Wallet, cash on delivery and card payment on delivery is also possible. The payment has to be made in India Rupees, as per the final invoice.

What happens in case of a payment failure?

In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy. Comment: payment to other than customer account. /third party payment t is not permitted under prevention of money laundering Act.

Note: What if customer pays cash on delivery and seeks refund due to cancellation?

Ask for Bank account details for NEFT, account details should match, if not, then a declaration is necessary.

What if I pay via Cash on Delivery and seek refund due to cancellation?

Send us your bank account details for NEFT. The bank account details should match with your Licious account. If not, then a declaration is needed from your side stating the same.

I have a quality concern. What do I do?

From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there’s a lapse in quality from our end, you can contact us at [email protected] or 1800-4190-786.

Why there is a difference between my bill amount and what was shown on the website / app?

The prices mentioned on the site and app is for reference only. The final bill amount is based on the actual weight of the packed product. To ensure that you get the best quality product, we don’t mess with the size of the meat or fish. You pay for only what you get.

What is the difference between gross weight and net weight?

Gross weight is the amount of product used to get the final output.

For e.g. it takes 800gm of raw White Pomfret to get 500gm of it after processing. The rest is lost in wastage. We don’t charge you for the wastage incurred.

Why is there a difference between the price of local vendors and Licious?

Licious meats are the freshest, most hygienic and tender option available in market. The meat available at other avenues doesn’t qualify even the bare minimum hygiene and safety standards due to how it is sourced, handled, processed and packed. Our meats are selected with utmost care by a team of highly qualified experts. Plus, we don’t charge you for any surrogate wastage. You enjoy a far better value for money at Licious than anywhere else.

Do you charge for the delivery?

A flat delivery charge of Rs.39 (including GST) is applicable on all deliveries.

I am unable to log in to my account.

Try the ‘Forgot Password’ option. If you’re still not able to log in, please write to us at [email protected] along with your registered email address. You can also call us with your registered mobile number at 1800-4190-786.

I am unable to log in to my account.

How do I reset my password?

Click on this link to reset your password. You’ll get a confirmation email with a link to reset it. In case you’re still facing problems, contact us via email at [email protected] or call us at 1800-4190-786.

How do I change my address?

Go to your Account panel and just edit your address. Your default address will be updated automatically.

Can I order for a delivery to a different address?

Yes, you can add a new address in your Account panel. You can add and save as many addresses as you want to.

My mobile app is very slow or hanging.

Close all your open apps and restart your app again. If you’re still facing issues with your app, check your network for any connectivity issues. If the problem still persists, contact us via email at [email protected] or call us at 1800-4190-786.

I am unable to locate myself on the mobile app.

Transaction money was deducted, but I did not get an order confirmation.

This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you still want to clarify, please contact our team via email at [email protected] or call us at 1800-4190-786.

I have a business proposal for Licious.

Please write to us at [email protected] with all the necessary details. Your proposal will be shared with the relevant team. If your proposal interests us, we’ll get back to you.

I want to work for Licious.

We’re always on the hunt for talented individuals to join our team. Please send in your resume to [email protected].

Can I pick up my order from your nearest outlet?

No, we do not have outlets as we are exclusively an online store. You can use our website or mobile app to place your order, and have us deliver it to your doorstep in 120 minutes or less.

I have not yet received my refund for online payment.

Once the refund process has been initiated, the amount will be returned to your bank account within 7 business days. If you haven’t received your refund within 7 business days, please reach out to us at [email protected] or call us at 1800-4190-786.

I have not received my order. Who do I contact?

Go to Order History under your Account and check the status of your order. If you still have any queries, then please contact us at [email protected] or call us at 1800-4190-786.

I received an incomplete order.

We apologize for the inconvenience caused. Please contact our team at 1800-4190-786. We’ll address your issue immediately.

I want to place a bulk order.

Yes, we do take bulk orders. Send us a mail to [email protected] and please specify the product(s), quantity, date and time that you require the order.

How does the referral system work?

Share your referral code with your friends. When your friend completes their first order, we’ll send you a discount coupon code which will be valid for the next 15 days.

Can I apply multiple coupons on a single order?

No, you cannot club different coupons on a single order. Only one offer is applicable for a single order.

I want to unsubscribe from Licious promotional emails and SMS.

Use the unsubscribe button at the footer of your email or send us an email at [email protected]. You’ll be missed. If you have a change of heart, our doors are always open.

What is the difference between Lamb, Sheep and Goat?

Lamb is the youngling of a Sheep (less than 1-year- old), while Goat is a separate species altogether. Lambs (and Sheep) have wool on them. Goats aren’t that lucky.

Sheep always follow their shepherd. The shepherd always leads from the front and the sheep nearly always obediently follow. Goats on the other hand are not clannish, so they are bred in individual households and never in a group.

Sheep are fortunate to have sheep dogs to protect them, and their shepherd to lead them to green pastures. Goats find solace in roaming within the vicinity of their master’s den.

There is a distinct difference in taste between the meats of Lamb, Sheep and Goat.

Lamb meat is called just lamb. It’s more tender and juicy than mutton (the meat from Sheep). Sometimes, Goat meat is also called mutton, but there’s a vast difference in taste between Sheep mutton and Goat mutton.

What is fresh meat?

Meat that is sold soon after slaughter is considered fresh meat.

The use of refrigerators in India reached widespread use only in the seventies and eighties, so meat had to be consumed soon after buying it, as one could never store it at a lower temperature.

Even then, after it was cooked, it had to be consumed soon after. Unless it was pickled or had some added preservatives to extend its life.

Your safety is always on the top of our minds. From procurement to delivery, we keep our meat chilled at a temperature range between 0⁰-4⁰ Celsius. Thus, bacteria is kept out of the door and the meat is safe to consume.

Also, the meat’s deterioration minimal till it reaches your stove. This is what we mean by fresh meat (note: not frozen).

As for fish, the fruit of the sea, we at Licious rush it to your door as soon as they land on shore.

Are your meats processed using any antibiotics and growth promoting hormones?

Nope. The only thing we add to our meats is oodles of love and care.

Is the seafood fresh? How can I be sure?

Fish that smells is definitely not fresh. It’s ironic, but fresh fish doesn’t smell fishy. When you smell fish you should remember water flowing freely in the nature. You’ll be able to see it in the fish’s eyes. Licious seafood is always fresh. Once you’ve experienced it, we’re sure you’ll be hooked.

What is the difference between fresh / frozen meat?

A Catch-22 question. Theoretically, frozen meat is any meat which has been held in a frozen atmosphere and whose temperature has dropped below -4⁰ C.

Fresh meat is meat straight from the animal, held in a chill atmosphere below 4⁰ C but above freezing temperature. Also, fresh meat is always ready for consumption right away. You don’t have to thaw it or wait for it to defreeze.

Am I being charged for the wastage too?

If you go to the butcher shop and choose a cut of meat or fish, it’ll be weighed first and the butcher will claim his pound of flesh. And then if you want it scaled or cleaned, the butcher will do that for you, but unfortunately you’ve already paid for that wastage.

The Licious Way is to clean the meat or slice it beforehand by our champion team. You get a product that you don’t see being torn up in front of your eyes after you’ve paid for it.

So, to answer your question, no, you’re not being charged for the wastage.

Is the meat Halal?

Yes. Licious meat is Halal certified.

Do you process Pork and Beef?

Nope. No pork and beef whatsoever.

What is the meaning of Halal and how does it help?

Halal is an Arabic word which means lawful or permitted.

In reference to meat, Halal is the humane process of slaughtering by removing all blood from an animal or bird.

The jugular vein is slit in one sharp motion and all the blood in the animal is allowed to drain out, as the heart continues to pump.

It’s a strict ritual which ensures that the animal doesn’t suffer.

What is the shelf life of Licious meat?

All Licious products will have an expiry date sticker (or best before sticker) which would mention the date before which the product can be consumed.

How does Licious maintain the meat’s freshness?

From procurement to delivery, we have a stringent and robust cold chain in place, which holds our products between 1⁰-4⁰ Celsius. This ensures that the meat is always fresh till it reaches you.

How do I find out the nutritional information about the product?

Fresh meat has standard nutritional information that doesn’t vary much. We have it listed on our website for certain products. If you need exact details about the product, you can write to us at [email protected].

Is it safe to freeze the meat, and then thaw it and consume?

Safe? Yes. As long as you cook it right after thawing. However, we won’t advice you to freeze it.

At Licious, we take great measures to make sure that the meat you get is always fresh, never frozen. You see, fresh meat loses its tenderness and juiciness when it’s frozen. That’s why we advise you against freezing meat.

What do you mean by ‘Whole Fish’?

The Licious Whole Fish is cleaned of scales, gutted, and washed in cold water. The fish is not cut into steaks, or filleted. It’s ready to cook right away.

What do you mean by ‘Fillets’?

Fillet is the meat of fish without bones. Just plain champion meat.

What do you mean by ‘Steaks’?

A fish steak (also known as fish cutlet) is a cut of fish wherein the cut is made perpendicular to the spine. Depending on the fish it can either be boneless or with bones.

What do you mean by ‘Tenderloin’?

Tenderloin is found in every animal on either side of the backbone, towards the inside of the animal. It is the tenderest part of the animal as it’s never exercised. No fat, no tough muscles, just melt-in- your-mouth goodness.

What is the difference between Whole and Tail-on Prawn?

The Whole Prawn comes with its head, shell and tail.

The Tail-on Prawn comes to you shelled, deveined with its head removed, and with its tail on to give you that tantalizing crunch.

What is used for casing the cold cuts?

We use synthetic casings for our cold cuts to retain their freshness and juicy texture.

Can I get custom cuts?

No.

Let us know what your requirement is. Our catalogue is quite exhaustive. Maybe we have missed something out.

How do I cook the marinades?

You can cook them in a non-stick pan with a dash of oil or you can cook them in a barbeque.

Where and how long can I store the meat?

Refer to the expiry date and store the meat in the refrigerator between 0⁰-4⁰ C.

How long do you store the meat for?

Refer to the expiry date for more information.

Can I store my marinades in the freezer?

Yes, you can. Keep them overnight or for a day in the refrigerator before you cook them again.

Can I fry my marinades?

Yes, you can, but our master chef doesn’t recommend it. Just add a dash of oil in the pan and surrogate.

My marinade tends to burn in the pan.

Lower the flame and sprinkle water into the pan. Keep the pan closed with its lid, so that the moisture is retained.

I have a lot of residue left in the pan. What can I do with it?

Add water (or wine / juice) and warm it up. Keep stirring. Soon you’ll have a tasty sauce cooking up in your pan. This sauce is rich in flavours. You can pour this over your meat or thicken it and serve it along with your dish.

Do I need to mix up the marinade once again?

It will be nice if you can freshen them up by just tossing it around in a pan before you get them on the stove.

Can I cook the marinade in an oven?

Yes, you can. Cook it at 180⁰ C. If your oven supplies heat from only one side, you have to turn the marinades over halfway through the process.

Can I cook the marinade in a microwave?

No, it’s not recommended. Microwaving it will dry out the insides of the meat or fish. That’s not a good eating experience.

Can I cook the marinade in a pressure cooker?

Yes, of course. You don’t need to keep whistling about it though. Let the pressure cooker take care of it. The tempting aromas will carry to the neighbours.